Customer Service Agent (Part-Time) - Williams Lake (YWL)

About this role

Central Mountain Air is proudly emerging as one of Canada’s leading regional airlines. As we continue to expand, we are seeking enthusiastic, customer-focused individuals to join our Customer Service Agent team in Williams Lake, BC! This is a part-time position, offering the opportunity to be part of a dedicated team committed to excellence in aviation. In this role, you will work alongside crew members and ground agents to escort and board passengers, take reservations, and ensure baggage accuracy and safety. Customer Service Agents report to the Customer Service Supervisor. Job Responsibilities Check-in and greeting passengers, taking reservations and handling payments (when necessary) Responding to passenger inquiries Assisting passengers with disabilities during deplaning and enplaning Processing baggage and cargo Gate operations and flight closure, communicating load counts to flight crews Ability to lift up to 50 lbs. Other duties as assigned Job Requirements Superior customer service skills Good communication and interpersonal skills Ability to work independently as well as in a team environment Ability to work flexible hours, including split shifts and weekend coverage Willingness to work outside in adverse weather conditions Good computer skills A positive attitude with the ability to be flexible Must be able to obtain and retain an Airport RAIC Benefits of Working at CMA Travel Benefits Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies. Travel perks for retirees and their eligible spouses. Standby travel for employees and eligible family members on other airlines around the world. Discounts with various hotels and agencies that offer cruises and all-inclusive holidays. Free cargo shipping for employees on the CMA network. Employee Programs Training Assistance Program, Milestone Recognition Program, and Employee Recognition Program. Opportunities for career development, growth, and promotions. Inclusive team atmosphere. How to Apply Click “Apply Now” and ensure to specify the position and base you are interested in! Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know. We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted. apply now